Privacy Policy

Who we are

This Privacy Policy explains how Northreturn ("Northreturn," "we," "us") collects, uses and protects information when you visit northreturn.com or use the Northreturn service (the "Service"). The Service connects to your invoicing tool and sends polite payment reminders to your clients on your behalf. Questions? Email hello@northreturn.com.

Information we collect

From you. Your name, business name, email address, phone number, billing details, and the message tone, templates and settings you choose.

From your invoicing account. When you connect QuickBooks, Stripe, FreshBooks, Xero or a similar tool, we use read access to see invoice data needed to run follow-ups, such as invoice numbers, amounts, issue and due dates, payment status, and your clients' names, email addresses and phone numbers as stored in that account.

From follow-up activity. Records of the reminders sent, delivery status, and replies your clients send to those reminders.

From our website. Basic technical data such as browser type, pages visited and approximate location derived from IP address, collected through privacy-focused analytics. We do not use advertising cookies.

How we use information

• To find past-due invoices and send the follow-up emails and optional SMS messages you approve, in your name.
• To stop follow-ups when a client replies or pays, and to flag exceptions to you.
• To prepare your weekly report and calculate fees on recovered invoices.
• To provide support, keep the Service secure, prevent abuse and improve the Service.
• To communicate with you about your account, the pilot and changes to the Service.

We use your clients' contact details only to send reminders about your invoices. We never contact your clients for any other purpose or market to them.

We don't sell your data

We do not sell or rent personal information, and we do not share it for advertising. We share information only as described below.

Service providers

We use trusted third-party providers to run the Service, including providers for cloud hosting and storage, email and SMS delivery, payment processing, and website analytics. They may process information only on our instructions and only as needed to provide their services to us. We may also disclose information if required by law, to protect rights and safety, or as part of a merger, acquisition or sale of assets, in which case this policy will continue to apply to your information.

Retention and deletion

We keep your information for as long as your account is active or as needed to provide the Service. If you end the pilot or close your account, we remove our access to your invoicing tool and delete or de-identify your data within a reasonable period, unless we must keep certain records (such as billing records) to meet legal obligations. You can ask us to delete your data at any time by emailing hello@northreturn.com.

Your choices and rights

You can access, correct, export or delete your information, and you can disconnect your invoicing tool at any time from that tool's settings or by contacting us. Depending on where you live, you may have additional rights under local privacy laws. Your clients can ask to stop receiving reminders by replying to a message, and SMS recipients can reply STOP to opt out.

Security

We use reasonable administrative, technical and physical safeguards to protect information, including encrypted connections and limited access to data. We request the least access needed to run follow-ups. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

The Service is for businesses and is not directed to children under 16. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify you by email or through the Service before they take effect. The date at the top shows when it was last updated.

Contact

Email hello@northreturn.com with any privacy questions or requests.